Tenants Fees

Wellbelove Questeds lettings department offers a personal and tailored service to suit your needs.

Once we have found your ideal home, we will ensure that you are given a copy of the ‘’How To Rent’’ booklet, from the Minister of Housing, Communities and Local Government. This is information from her Majesty’s Government and provides support and useful information to those renting in the UK.

Information and Fees for Tenants:

Payment of Intent

Following agreement of terms, which remain Subject To Contract until both Landlord and Tenant have signed the Tenancy Agreement, a Payment of Intent equal to two weeks rent is required. This payment is to indicate your commitment, and is held against expenses, which are offset against your initial payment at the commencement of the tenancy.

In the event that the Landlord decides for any reason not to proceed with the Tenancy this payment will be returned to you less any costs referred t in this document. Should you change your mind about moving into the property, or if your references are not forthcoming or prove unsatisfactory, we will return the Payment of Intent fee less any costs incurred, for example Administrational fees and reference fees outlined below.

Administration Fees

An administration fee of £180.00 including VAT will be payable. This fee is for the creation of a legally binding tenancy agreement and all associated paperwork.

In the event that your tenancy is renewed for a further term, the preparation of the renewal documentation will be drawn up and there is a charge of £120.00 including VAT. This fee is for the creation of a legally binding tenancy agreement and all associated paperwork.

Each tenant and guarantor will be charged £30.00 including VAT referencing fee It is your obligation to obtain written consent from the landlord for any change in the identity of the tenants. Upon receipt of this consent, Wellbelove Quested (UK) Limited will draw up a tenancy agreement for signature by all parties. An administration fee of £180.00 including VAT will be charged for this service.

IMPORTANT: Should you wish to terminate your Tenancy before the end of the term and the Landlord agrees that you can terminate early, you will be responsible for the repayment of the pro-rata commission paid in advance by the Landlord for the unexpired portion of the Tenancy, unless you are exercising a break clause which is contained in your Tenancy Agreement.

Payment of Rent

The first installment of rent must be received in cleared funds by the first day of the tenancy. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in the tenancy agreement. This means that the standing order must be set up so the funds leave your account four days before the rent is due. The full rent must be paid by a single standing order. We are unable to accept multiple standing orders.

Security Deposit

A minimum of six weeks rent is required as security against damage, dilapidations and unpaid bills and any sum owing by the Tenant to the Landlord. In some occasions, such as pets are allowed to reside in the property, the Landlords may require a higher deposit. This is payable to Wellbelove Quested (UK) Limited in the form of cleared funds before
a tenancy can commence. At no time can it be used in payment for rent. This deposit is held
by The Deposit Protection Service www.depositprotection.com


References need to be taken up on behalf of ALL potential occupiers over the age of 18. We will use the services of a Credit Referencing Agency to apply for references and you will be asked
to complete a Credit Referencing Agency application form online, sent via email. Your reference report will be sent to the Landlord. Guarantors will also be referenced and their reference report will be sent to the Landlord.

In line with the "Right to Rent" rules under s 22 Immigration Act 2014, all landlords have a legal duty to check that every tenant has the right to live in the UK. We will forward your Identification and "Right to Rent" documents to the Landlord to approve.

Tenancy Agreement

The Tenancy Agreement will be created by Wellbelove Quested (UK) Limited and must be signed prior to occupation.

Check In and Check Out

Wellbelove Quested (UK) Limited will be instructed by the landlord as to what arrangements are to be made for the inventory and check-in. Unless agreed otherwise, the landlord will be responsible for the cost of the inventory and check-in and the tenant will be liable for the cost of the check-out (and any missed appointments). We advise you make yourself available for the check-in and check-out. The cost of the check out differs depending on the size of the property, but Wellbelove Quested will always inform you of an approximate charge before the appointment.

Management of the property

The property may not always be managed by Wellbelove Quested (UK) Limited. We cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord’s consent before proceeding with a repair. Where we manage a property and hold keys, we can usually provide access to Wellbelove Quested (UK) Limited's contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.

Stamp Duty Land Tax (SDLT)

Please note that you will be liable to pay the Stamp Duty Land Tax for tenancies with a total rental value of £125,000 or more for the initial term and including any renewals or extensions. For more information the Inland Revenue's website address is www.inlandrevenue.gov.uk

Right to Rent

The Government has introduced "Right to Rent" rules under s 22 Immigration Act 2014, which give all landlords a legal duty to check that every tenant has the right to live in the UK. We will need to ask you for suitable identification for each and every Tenant and Occupant over the age of 18 and will be unable to proceed if we are unable to obtain this from you. You must also provide us with a proof of address dated within 3 months in the form of a utility bill, bank statement, council tax bill, landline telephone bill.

Council Tax

Rents are quoted exclusive of the Council Tax, which is not part of any negotiation. The Council Tax is the responsibility of the tenant/occupier and must be paid direct to the local authority.


You will be responsible for the water, gas, electricity, council tax and telephone in the
property. Please ensure that you contact the appropriate companies in good time prior to the commencement of the tenancy to have the services transferred into your name. Please note that new tenants risk disconnection unless deposits are received by the respective companies prior to occupation. The companies will NOT accept our instructions on your behalf.

TV Licence

If you use or install a television you are required by law to have a valid TV Licence. For more information please call 0870 241 6468 or look at the following website www.tv-l.co.uk


It is your responsibility to insure your own belongings throughout the Tenancy.

Finally Please Note:

  • Television sets are not normally provided
  • Animals/pets are not normally allowed in rented accommodation
  • Linen and towels are not normally provided
  • In some cases kitchen equipment is not provided
  • Smoking is not permitted in any of the properties

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